Returns & Refunds

Placeholder — replace before launch. This page should match the refund policy in Shopify admin under Settings → Policies, which is what appears at checkout.

Return window

Add the number of days a customer has to request a return.

Condition

Add your condition requirements (unused, original packaging, tags attached, and any exclusions such as personal-care items).

How to start a return

Add the steps. Most stores ask customers to contact support with the order number.

Return shipping

State who pays return shipping.

Refunds

Explain how long a refund takes to appear once the return is received, and that refunds go back to the original payment method.

Damaged or incorrect items

Explain what to do — usually a photo and the order number, sent to support.