Frequently asked questions

We ship across Canada and the United States. Available rates and delivery estimates for your address are shown at checkout before you pay.

Admin: replace with your real handling and delivery windows. Orders are prepared within 1–2 business days. Delivery time depends on the shipping method you choose at checkout.

You'll get a shipping confirmation email with a tracking link as soon as your order leaves the warehouse. You can also see order status in your account.

Admin: confirm your Shopify Markets duties setting and replace this answer. Applicable taxes are calculated at checkout based on your delivery address.

Admin: add your return window, condition requirements and who pays return shipping, then link the full Returns & Refunds page.

Message us through the contact page with your order number and a photo, and we'll sort it out.

Clothing products have a size guide linked next to the size selector. If you're between sizes, message us before ordering and we'll help.

Checkout is handled by Shopify's secure, encrypted checkout. The payment methods available to you appear at checkout — the icons in the footer show what's currently enabled.

Yes. Payments are processed by Shopify's PCI-compliant checkout. We never see or store your card details.